QuickBooks Error PS038 is a PS series error related to payroll. Users come across this error while trying to send Paycheck to their employees. Your paychecks may get stuck as “Online to send” and an error message saying “Error PS038: QuickBooks payroll won’t update; validate payroll subscription” appears. This is a very common error for users of QuickBooks version 2017 and before. This will restrict you from completing your task so it needs to be resolved immediately. We will discuss this error and the method to resolve it in this article.
If you need our help to resolve QuickBooks Error PS038 or you need our assistance for anything regarding QuickBooks then contacts us at our +1 800-417-5147.
Reasons causing QuickBooks Error PS038
Multiple things can prompt this error. We have listed out for you the reasons causing QuickBooks Error PS038.
- This error mostly occurs due to issues is payroll’s subscription.
- If QuickBooks Company Files gets damaged due to interference from some other program or malware, then also this can occur.
- Paychecks getting stuck due to an internet connectivity issue can also be a reason.
Points before troubleshooting QuickBooks Error PS038
There are some points that you should take care of before proceeding to troubleshoot QuickBooks Error PS038.
1. Shut down your PC and restart it if you have got this error.
2. Check if your payroll is registered by going to the product information page in the Payroll section.
3. There should not be multiple QuickBooks installed on your computer with the same version. Uninstall one to proceed without error.
4. Scan your PC for any virus or malware and remove it if found as they can be tampering with the QuickBooks file.
Methods to troubleshoot QuickBooks error PS038
When you have completed the above check-list and if you are still facing the error then we have listed out some methods to troubleshoot QuickBooks Error PS038. Follows these to get rid of the error.
Method -1
To update the payroll, go to the ‘Employees’ tab and then select ‘My Personal Services’. Then, click on the ‘Send Usage Data’ and then update the Payroll.
Method 2: Run Verify Data to resolve QuickBooks Error PS038
A stepwise guide to run verify data to resolve QuickBooks Error PS038 is as follows:
1. Go to Edit > Find > Advanced tab and then in the ‘Choose Filter’ section, select ‘Online Status’ as the filter.
2. Now click on the ‘Online to Send’ option and find the paycheck that has not been sent to Intuit.
3. Now you have to ‘Run verify data’ and this would resolve the error.
Through this article, we discussed methods to resolve QuickBooks Error Code PS038. If you feel the need for our help to resolve this error, then call us at our +1 800-417-5147.
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